Guarantee

In addition to your statutory rights, we offer a 6 month warranty on all our products as standard. This covers your item(s) against any mechanical defect present due to the manufacturing process and does not include consumable parts 

Defects that will be evident immediately upon delivery are required to be reported to us within five (5) days of receiving the item. Defects not reported within this time are exempt from the guarantee. 

Returns Policy

Your rights to return goods are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013, as well as the EU Consumer Rights Directive and our terms and conditions will not affect your statutory rights. 

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Please see our full returns policy for more details.

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If you wish to return an item for any reason, please contact us advising the reason for return prior to returning the item. We will then issue you with a returns authorisation number.

Exceptions

• The box and packaging of a collectible item is deemed to add significant value, as such this is classed as part of the product and may form the basis of a refusal for return. Under these circumstances we may offer to repair or replace the product but not the packaging.

• Our guarantee and your right to return will be null and void if the item or packaging has been interfered with or misused in any way.

• Damage caused by external sources or misuse does not constitute a part of this guarantee and is therefore excluded.

• The buyer assumes all responsibility when carrying out any work or modifications on an item and acknowledges their understanding that the warranty will be voided by doing so.

• Our guarantee does not cover consequential damages of any type.

The Consumer Contracts Regulations 2013

We are legally obliged to notify mail-order customers, of their rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By accepting our terms and conditions you are confirming that you have been informed of your legal rights using a durable medium.

Delivery

Our standard delivery charge for orders under £25.00 is £3.69, orders over £25.00 are free. We use Royal Mail Tracked 48 for Standard Delivery. This ordinarily takes 2-3 working days from the day of dispatch.

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Royal Mail Special Delivery by 1pm is available for an additional cost upon request. Delivery ordinarily takes 1 working day from the day of dispatch. Items are usually dispatched the same or next working day.

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We aim to dispatch all orders within 24 hours during the normal working week, orders placed at the weekend & Bank Holidays will be dispatched during the next working day.

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You will receive a dispatch notification when your order has been shipped, which will include tracking information.

Pricing policy

The price you pay will be the current price advertised on www.mgrmodelrailways.co.uk excluding any items that have been priced in error. In the event these circumstances occur you will be notified before any price adjustments are made and given the option to accept or reject the revised order.

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We are a small company & are therefore not VAT registered.

Refunds

Any refunds will be issued to the Payment Method that was originally used to purchase the product. We will process the refund due to you as soon as possible and in any event, within 30 days following the day we receive your returned product.

Exchanges

Customers returning an item for exchange should be aware it is their responsibility to pay for both return and outgoing postage of an item.

Product descriptions and images

We make every effort to ensure that product descriptions and the related images are correct, however in some cases we may use a stock image of the item or accidentally list a picture of a different item. Due to this all images should be treated as being for illustration purposes only, it is the customer’s responsibility to verify that the product description is correct for the item they are ordering.

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Item Condition clarification:

Excellent - Almost perfect, any imperfections will be extremely minor. The item will be ex-shop stock or will have had very careful use, with only small imperfections.

Very Good - The item will have had some use, with only small imperfections.

Good - The item will have had more use, showing some obvious imperfections.

Fair - The item will have heavy signs of wear, showing major imperfections.

Poor - The item will be in a very distressed condition, with many faults.

Box Condition Clarification:

Very Good – As you would expect to find the item in a shop or near factory fresh.

Good – Good condition for age, slight wear, may have the odd small dent or crease.

Fair – Overall wear appropriate for age, some scuffing and dents may be present, may have some minor writing on the box.

Poor – A reasonable amount of wear, some tears and damage, may have extensive graffiti.

Order acceptance

All items, offers, specifications and prices are correct and believed in good faith at the time of quotation, but may change due to circumstances beyond our control. Your order will be deemed to have been accepted when we despatch to you the goods which form the subject matter of your order. It is the customer’s obligation to check when ordering that the quantity and description of the items ordered is correct. This can be done by viewing the order confirmation email that is sent to the registered email address.

Order cancellation

Customers have the right to cancel any order before it has been despatched. This done by contacting us at enquiries@mgrmodelrailways.co.uk. In the event a customer wishes to cancel an order after it has been despatched we require the customer to return the item to us unopened within 14 days of receiving their parcel.