MGR Model Railways

Your consumer rights for returning Faulty or Damaged goods falls under the Consumer Rights Act (which replaced the Sale of Goods Act in October 2015) which gives you the statutory right to return something and seek a refund if products purchased prove to be faulty.

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You have the legal right to a refund if you return your faulty goods within 30 days of receiving it. 

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If you do not reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, please contact us. At this point we are legally entitled to offer to make a repair or offer a replacement. Should this be impossible, you may request a refund.

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After the first six months from the receipt of goods, the burden of proof switches to you to prove the fault you've found was present at the time you purchased the goods in store or first took ownership of it if you bought it online. We will ask you to provide evidence that your goods were faulty or damaged at the point where you received the goods.

In accordance with the Consumer Contracts Regulations, if your item was bought online, over the phone or by mail order, as a customer you have consumer returns rights. 

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The Consumer Contracts Regulations gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods. 

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You then have a further 14 days from the date you notify the retailer that you'd like to cancel your order to return the goods to them.

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If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

• We receive the returned product within 30 days following the date of dispatch of the product to you.

• The returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new.

• You comply with the procedure set out in this policy in relation to the return of the product.

• None of the exclusions set out in this policy apply.

In order to take advantage of your rights under this policy, you must contact us to obtain a returns authorisation and then send the product to us with a covering note quoting the returns number.

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Products returned under this policy must be sent by Royal Mail Tracked 48 or Royal Mail Signed For delivery to the address shown on the returns authorisation.

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Except in the case of faulty or damaged products, you will be responsible for paying postage costs associated with returns under this policy.

We will refund the price you paid to us in respect of any product properly returned by you in accordance with this policy.

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In the case of faulty or damaged products we will issue you a postage paid returns label for you to apply to your packaging for deposit at any Post Office.

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All refunds will be issued to the same PayPal account from which the original purchase was made.

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We will process the refund due to you as soon as possible and in any event, within 30 days following the day we receive your returned product.